OUR SERVICES

Our Services

Qualified application engineers, technicians and customer service representatives are here to help streamline processes and improve office efficiencies. With our provided services, Design Products Company provides exceptional response time, reliable products and experts on the latest technologies – ensuring future successes for all our customers.

  • Plotter Repair Services

    No matter what the problem is, we will find the solution. We service wide format printers. This does not include desktop printers. Our technicians are fully equipment and experienced with providing superior technical support.

    HP DesignJet Graphic Printers

    HP DesignJet Technical Printers

    Ricoh Wide Format Printers

  • Annual Service Contracts

    For the duration of your printer, we will prioritize your needs and minimize downtime sooner. At an agreed price, this is the best option for our heavy printer users. It does not cover problems from natural disasters, however we are still able to help and provide the appropriate support. Here is what we cover with annual contracts:

    Common user errors

    Machine depreciation

    Normal wear and tear

    Malfunctions

  • 3D Printing Services

    (3DaaS) Already have a design in mind? We can print it for you, whether your parts requires full color features, or properties like flexible, strength to weight, heat resistant or durable. Here are examples of what we work with:

    Full color, 360 degree true color

    Paper, glue and ink – sealed for additional strength

    End-use parts, prototypes, machining fixtures and manufacturing tools

    Print with carbon fiber, onyx, kevlar, nylon and more

  • 3D Design Services

    Avoid the complication of designing parts and let us handle it. We will collaborate with you on what you need designed, when it needs to be completed by and we will take care of the rest. Here is what we design for:

    CAD Modeling

    Engineering design & verification

    Import / export common files

    Product prototyping & development

Plotter Frequently Asked Questions


Toner Clicking Noise

If you added a new toner and it doesn’t seem to be accepted by the machine and it starts to make a clicking sound, you might need to take the toner out and follow these steps:

One of two things might have happened, either it was stored standing up on one side and all the toner compacted to one side or the auger opposite the green end is not spinning freely.

  1. Take the toner out (you’re going to restart the install process)
  2. Wipe off the mylar film where the toner comes out
  3. Cover the tiny black holes with scotch tap to keep the toner from coming out anymore
  4. Shake back and forth (this will reset the toner if it is compacted at the bottom)
  5. Tap very lightly on the ground on both the black and green side
  6. Lastly, rotate the black auger until it is able to spin freely

After you have completed these steps, reinstall the toner back into the printer and proceed with printing, this should resolve the toner clicking noise.

If you recently changed rolls on your printer, or swapped our ink cartridges an error might occur saying “doors are open, cannot proceed with printing”.  In this case, you will need to make sure all doors have been opened and closed once more, then try restarting your printer.

If the problem still exists, you may need to clear the queue, restart both the printer and computer and try again.

Be patient with your printer.

If it goes to the queue and still not printing, try clearing the queue and restarting the printer.  Sometimes the printer gets a back load of jobs but one just is causing the back load.

If you do not see the job in the queue, it might be a connection error between your printer and computer – ensure that your printer has full connectivity – this might require restarting the computer and printer.

If the job is the only one in the queue and you are still having difficulty getting the job to print, there might be another error involved. Check to see if you are being prompted with an error before continuing, clear the queue and try again.

First try restarting the printer, computer and wireless router.  Make sure your printer is connected to the network, it could be a simple fix like that – try printing a Network Test Report to ensure the printer is linked to the network.

Check to see if there are any printing errors, loading errors or paper jam errors that would prevent your printer from printing. Remove any errors such as those.

 

For plotters that are experiencing jagged lines, run a printhead alignment test.  This can be found in the menu and can vary per machine.

Quality of the print depends on when you specify proper quality for your print job, such as “best” quality will produce the best possible, other settings like “draft” might be why you are seeing jagged lines.